This blog is made for folks who work with telesales, appointment scheduling or fundraising and want to get tips and tricks on how to improve their performance.
All of you working in a call center know what it feels like to be told 'no' throughout the entire day. In all honesty, it sucks. C...
Working remotely has rapidly become the new normal, and more and more companies are adapting their approach forward, working outsi...
Most of us might know the feeling of trying to keep our head over water in an endless sea of numbers and data without really knowi...
Small contact centers are increasingly opening their eyes to the many advantages of processing, analyzing and utilizing data. Lear...
Customer journeys come in many forms and have multiple destinations. And it is getting more and more common to automate them to sa...
IVR can provide higher customer satisfaction, more efficient workflows, and time saved. There are many obvious reasons why your co...
