Get an overview with the color-coded division between your agents, and hover over specific bars to see the minutes count. Follow all agents' logged online and break time and the ratio between the two.
Filter your view based on which users you want to follow. Choose from specific users, teams, or groups. Pick the dates you wish to showcase and select the timespan on these days, e.g. if your typical work days are 8 am to 5 pm.
Follow all activities live. Listen and whisper directly to your agents when they're on the phone, and take action when things happen, not afterward.
Split your employees into dream teams. Assign teams to specific campaigns, and administrate which data they're exposed to in Adversus.
Customize your user's permissions with ease. Create permission groups and grant access to features based on their requirements.
