Is it necessary for the agents to analyze the leads' data before speaking with them? Manual dialing is effective when agents need time before making the call. All lead data is available directly in the dialer - all they have to do is click 'dial' and 'end call'.
Want to make sure that there's always a vacant agent ready to take the call? With Progressive dialing, all your agents have to do is being available to take the call. Choose maximum ring time and activate countdown as needed.
Reduce wait times between calls by dialing more leads than available agents with Predictive dialing. Our algorithm adapts to talk time, agent availability, missed calls, and more. Customize settings to fit your requirements.
Do you want to call several campaigns simultaneously? Prioritize your campaigns and make sure that your agents automatically dial the most important leads first.
Receive calls and callbacks. Let your agents handle inbound tasks between their outbound activity. Give them the tools to ease their job.
Manage whom your agents have the possibility to transfer ongoing calls to. Let them transfer to specific users, campaigns, or external numbers.
Keep control of your leads throughout the process. Easy lead processing with numerous abilities to customize how you handle them.
