Gain a comprehensive overview of agent activities and campaign performance at a glance. Monitor lead interactions, statuses, and spot trends instantly with the Live Overview.
Access live insights into agent call performance - listen to any agent's call with a simple click and provide timely feedback in the right context while the call is still fresh in mind.
Effortlessly engage with agents from the live overview - coach them remotely, providing support and guidance while they're on calls or in between.
Coach new employees
Onboard new employees with instant feedback. Listen and engage without sitting right next to them.
Sales assist
Assist your agents while they're trying to close a sale. Use the whisper function to give them tips and tricks.
Identify issues
Identify issues and address them to your agent live. Help them understand how to improve right away!
Split your employees into dream teams. Assign teams to specific campaigns, and administrate which data they're exposed to in Adversus.
Choose predictive, progressive, or manual dialing - or mix them up! Tailor your campaigns following your needs to get the most out of your leads.
Visualize data however you prefer. Implement custom KPIs into dashboards that you design, and follow all activities in one glance.
