Impactful data-driven decisions

Boost KPI in your organization across departments, employees, projects, and campaigns by keeping track of it.
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Select only the KPIs that are relevant to you

Custom reports

Pick your important KPIs with ease and get the data represented in any format you desire. Set up automatic emails once — and never worry about reporting to stakeholders again.

  • Select your most important KPIs in any time frame
  • Group your data by teams, users, campaigns or projects
  • Send automatic emails to stakeholders at your own pace
box (7)
Select only the KPIs that are relevant to you

Custom reports

Pick your important KPIs with ease and get the data represented in any format you desire. Set up automatic emails once — and never worry about reporting to stakeholders again.

  • Select your most important KPIs in any time frame
  • Group your data by teams, users, campaigns or projects
  • Send automatic emails to stakeholders at your own pace
Ensure better deliverables tomorrow

Employee coaching

Coach your employees based on insights in their actual performance. Follow their activities in real-time, and react to their actions instantly to boost KPI.

  • Follow all campaign activities in real-time
  • Listen to your agents' calls in real-time
  • Find good examples and get inspired
box (5)
Ensure better deliverables tomorrow

Employee coaching

Coach your employees based on insights in their actual performance. Follow their activities in real-time, and react to their actions instantly to boost KPI.

  • Follow all campaign activities in real-time
  • Listen to your agents' calls in real-time
  • Find good examples and get inspired
React to abnormalities instantly

Campaign monitoring

Follow the performance of your active campaigns and see the impact of your actions in real-time. Detect when it's time to refresh the contact pool and react to abnormalities instantly.

  • See the distribution between agents waiting, talking or busy
  • Track lead pool health through contact rate monitoring
  • Follow live performance data such as calls per agent rate
box (6)
React to abnormalities instantly

Campaign monitoring

Follow the performance of your active campaigns and see the impact of your actions in real-time. Detect when it's time to refresh the contact pool and react to abnormalities instantly.

  • See the distribution between agents waiting, talking or busy
  • Track lead pool health through contact rate monitoring
  • Follow live performance data such as calls per agent rate

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Be up and running in just a few minutes!

Explore our other modules

Adversus has a powerful module for every role in your call center

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Build efficient campaigns

Intelligent campaigns deliver efficiency and optimize your call center by automating contact- and call flows.

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Automate in a breeze

The Journey module allows you to automate and integrate anything you could imagine.

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Organization access

Design your own user permission groups and let all stakeholders have access to their modules.

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